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Find answers to the most frequently asked questions about DENY gloves, sizes, pre-orders, delivery, and care here. If you can't find your answer, write to us at hello@denygloves.com.
DENY ZERO and ZERO ROOKIE gloves are currently available for pre-order.
The estimated shipping time is 3 to 6 weeks after ordering. You will receive an email with your tracking number as soon as your package is handed over to the carrier.
Once the package is shipped, delivery generally takes:
Delivery costs are calculated at the time of order based on the destination and the chosen shipping method.
Yes, DENY delivers in France and several European countries. Available countries and delivery methods are displayed directly at checkout.
For a destination not offered on the site, contact us at hello@denygloves.com. We will review the request on a case-by-case basis.
German Contact Latex is a high-end latex designed to offer excellent grip and precise ball feel.
The DENY ZERO adult uses a 4 mm German Contact Latex. It is intended for goalkeepers who are looking for a high-performance glove for matches and training.
Like all soft and high-performance latexes, it must be properly maintained to maintain its grip and slow down its wear.
DENY ZERO adult:
DENY ZERO ROOKIE child:
The ROOKIE takes the ZERO's DNA in a construction adapted to the morphology and use of young goalkeepers.
The ZERO ROOKIE was designed to offer young goalkeepers a truly technical glove at an affordable price.
Its durable 3 mm German Contact Latex offers a balance between grip, ball feel, and durability. Its flat cut with Roll Thumb also provides more tolerance and comfort for a child's hand.
The DENY ZERO adult can be worn without a strap thanks to its fitted cuff. A removable strap is also provided for goalkeepers who wish to reinforce wrist support.
The ZERO ROOKIE has a fixed 360° strap, designed to ensure simple and secure support on a young goalkeeper's hand.
Measure the length of your hand from the base of the palm to the tip of your middle finger, then compare this measurement with our size guide.
DENY ZERO adult:
ZERO ROOKIE child:
Age categories are for informational purposes only. Hand measurement remains the most reliable criterion.
First, choose the size that best corresponds to the hand measurement. If the measurement is exactly between two sizes, choose the larger size.
However, you should not intentionally choose a glove that is too large. A glove that is too loose can reduce ball control and hand support.
This mainly depends on the size of their hand.
If a size 6 ROOKIE corresponds correctly to their measurement, they can stick with the ZERO ROOKIE. If their hand requires a size 7, they will need to switch to the DENY ZERO adult.
Always measure their hand before ordering rather than choosing solely based on their age or category.
Yes. You have 14 days after receipt to request a return.
Gloves must be unused, clean, and in their original condition. They must not show any traces of grass, mud, sweat, or latex wear.
Return shipping costs are the responsibility of the buyer, except in case of confirmed product defect.
To make a request, write to us at hello@denygloves.com, indicating your order number.
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Contact us at hello@denygloves.com with your order number and the desired size.
If the gloves have not been used and the new size is available, we can arrange an exchange. Shipping costs related to the exchange remain the responsibility of the buyer.
Send us to hello@denygloves.com:
If the manufacturing defect is confirmed, we will offer you a suitable solution and cover the costs related to the return or replacement.
Normal latex wear caused by abrasive surfaces, ground contact, or inappropriate maintenance does not constitute a manufacturing defect.
Available payment methods may include credit card, PayPal, Apple Pay, Google Pay, and Shop Pay.
The options actually available for your order are displayed at checkout.
Yes. Payment is securely processed by the payment solutions integrated into Shopify. Exchanges are protected by SSL encryption and DENY does not store your bank details.
An installment payment option may be offered by some providers, notably PayPal, depending on the order amount and your eligibility.
Available options are indicated directly at checkout.
Before first use, gently rinse the palms with lukewarm water to remove any manufacturing residue.
Then let the gloves air dry naturally, in the shade and away from any heat source.
During play, you can lightly moisten the palm with water to help the latex maintain its grip.
After each use:
Avoid radiators, hairdryers, and direct sunlight, which can harden and weaken the latex.
The lifespan of a pair mainly depends on:
Synthetic and abrasive pitches generally accelerate latex wear. Visible palm wear does not necessarily prevent the glove from remaining usable as long as the grip and structure still meet the goalkeeper's needs.
If you play several times a week, alternating two pairs allows each pair to dry properly between uses.
Natural latex can slightly change color, become shinier, or have a thin film on its surface. This phenomenon can be related to the natural components of latex, humidity, or drying.
A gentle rinse with lukewarm water usually cleans the surface. This change in appearance does not necessarily mean that the glove has lost all its performance.
A pre-order allows you to reserve a pair before its definitive arrival in stock.
Payment is made at the time of order. The estimated shipping time is indicated on the product page and in the order confirmation.
For current pre-orders, the estimated time is 3 to 6 weeks. You will receive an email with tracking as soon as the package is shipped.
Yes. DENY works with limited productions and some models, sizes, or colors may quickly become unavailable.
The availability displayed on each product page remains the reference information at the time of order.
Yes, DENY can offer specific conditions for group orders.
For a club or group order, write to us at hello@denygloves.com specifying:
A hand-delivery or Click & Collect solution can also be considered in the Angers region.
Yes, DENY is gradually developing collaborations with clubs, coaches, and goalkeepers.
To present your project, contact us at hello@denygloves.com. Each request is evaluated according to its relevance, the club's needs, and current possibilities.
Write to us at hello@denygloves.com. You can also contact DENY on Instagram or TikTok via @deny_gloves.
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Team available Monday to Friday from 8:30 a.m. to 7 p.m. Saturday from 10 a.m. to 5 p.m.
What is the difference between ROOKIE and ZERO?
The ZERO is our adult model: negative second-skin cut, 4mm German Contact latex, strapless system + removable strap. The ROOKIE is the junior version (sizes 4 to 6): Flat + Roll Thumb cut for a more encompassing fit, durable 3mm latex, 360° strap. Same DNA, two uses.
I'm between two sizes, which one should I take?
Still the greatest. The negative cut (ZERO) is adjusted - a glove that is too tight becomes uncomfortable after 30 minutes. On ROOKIE, the 360° strap makes up for the margin even better. And you can exchange within 14 days.
How do I know if the size is right when I have it in hand?
Fingers touching the end of the glove without being squashed (3-5 mm of clearance). Palm conforming to the hand without pulling. You should be able to close your fist without tension. On the ROOKIE, the 360° strap should close comfortably without being tight.
Does the glove stretch out with use?
Very slightly, especially in the first few matches. The latex and fabric will soften. If you're unsure, don't size down thinking it will stretch out - choose your true size, or size up.
